Terms and Conditions

Terms of Use at East of Africa

The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully. Your use of this site accepts your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and condition. Your submission of any purchase to www.eastofafrica.com.au and/or East of Africa indicates acceptance of these terms and conditions.
East of Africa reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on www.eastofafrica.com.au you grant us the right to add your contact details to our database and email transactional orders, shipping and product review emails. From time to time we may contact you about offers and new products. Unsubscribe via link or contacting us jambo@eastofafrica.com.au can easily remove you from the marketing communications.

Privacy Act
East of Africa actively seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. For more information about the Australian National Privacy principles, see the Federal Privacy Commissioners website: http://www.privacy.gov.au

Order Acceptance Policy
East of Africa reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications and information before accepting any order.

East of Africa is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason; upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Coffee Beans and equipment are fragile shipping items and we do our best to package and protect your goods for shipping. East of Africa are not responsible for any damage to your goods by the courier or shipping agent.
We are not responsible to you or any person claiming through you for any loss or damage to goods in transit cause by an event of any kind by any person.
The delivery times made known to you are estimates only and East of Africa is not liable for late delivery.
We are not liable for any loss, damage or delay occasioned to you arising from late delivery of the goods.

Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order has began being processed
East of Africa takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

All pricing is in Australian dollars.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country if shipped outside of Australia. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian dollars.

Refunds and Returns
East of Africa is committed to customer satisfaction – if you receive a product that you are unhappy with for any reason, simply email us jambo@eastofafrica.com.au
We will happily exchange or refund your item provided the item and packaging are in the original condition.
Faulty goods must be notified of the fault within 7 days of purchase.
Returns must be made within 7 days of notice to East of Africa
Returns must be in as new condition unless a faulty item.

Order Cancellations
If notified before goods have been dispatched, East of Africa can accommodate some order cancellations. If items have been shipped, East of Africa reserves the right to refuse order cancellations.

Copyright and Trademark Notice
This site is owned and operated by East of Africa. Unless otherwise specified, all materials appearing on the site, including the text, site designs, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of East of Africa
All software used on the site is the sole property of East of Africa or the house supplying the software.
You may use the content of this site for your enjoyment and viewing pleasure and for the purpose of shopping on this site or placing an order on this site.
No Materials from this site can be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without East of Africa’s prior written permission.
All rights here are reserved.
Any unauthorized use of the materials appearing on the site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, East of Africa have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Promotions, discounts and promotional codes are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotion does not apply to gift certificates, shipping, GST or duties or similar service costs.
If merchandise was purchased at a promotion price and subsequently returned, you will be issued a credit or refund at the promotional price and if the promotion has expired it cannot be applied to a replacement or future order.
East of Africa can extend or terminate a promotion at any time.

This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that East of Africa is not responsible for the operation of or the content located on or through a third party site.